30 Days No-Questions Asked Return Policy
We understand that things happen. Parts are mistakenly ordered, you end up not needing what you thought or something doesn't fit. Not a problem, here at Get Phantom we always do our best to satisfy our customers return requests. Here’s a few things to help ensure your return process goes smoothly.
- Any new, un-used, un-mounted and unaltered item can be returned within 30 days of receipt.
- No questions asked.
- Returns must have an GetPhantom number referenced, unauthorized returns will be refused.
- Original freight charges will not be credited, nor is GetPhantom responsible for return shipping charges.
- Returns require proof of purchase by referencing a valid Sales Order number or Invoice number.
1. Carefully package merchandise to avoid damage during shipment. Depending on it's condition, original packaging may not be sufficient.
3. Ship only those items for which the GetPhantom has been issued
4. Write the customer GetPhantom number prominently on the outside of the package.
5. Ship package freight PREPAID (C.O.D.s will not be accepted) to:
ATT: Store Returns
American Craft and Design
20 NW 146th Street
Miami, FL 33168